Trading conditions
Trading conditions at ATBO
General information
ATBO
Sankt Jakobs Plads 6
2100 Copenhagen
CVR no.: 40231080
Telephone: 33 15 66 01
Email: salg@atbo.dk
Prices
At ATBO, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.
Payment
ATBO accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. Payment will not be debited from your account until the item is dispatched or order confirmations are sent. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.
Delivery
ATBO aims to ship orders received before 17:00 on the same day, orders are then sent the next working day.
We ship to all of Denmark. The shipping price depends on the product in question. Goods will be delivered to the delivery address specified in the order.
Your goods are sent with GLS, Hvejsel, LGT.
Goods are delivered every weekday. Your item will be delivered 3-5 business days after ordering.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. ATBO will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, send to:
ATBO
Sankt Jakobs Plads 6
2100 Copenhagen
Shipments are not accepted per cash on delivery.
Refund
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
There is a 14-day full right of return on goods bought and ordered in our webshop.
The period is counted from that day;
- Where you receive the order or receive the order confirmation of your order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot or last part when it comes to an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at salg@atbo.dk. In the message, you must make it clear that you wish to use your right of withdrawal. If you want to send the item back to us, you must fill in the attached return slip and send the item to:
ATBO
Sankt Jakobs Plads 6
2100 Copenhagen
You cannot regret it by simply refusing to receive the item without giving a clear notice of this at the same time.
Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
- Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
Return
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation.
You bear the risk for the item from the time of delivery of the item until we have received it back.
We do not receive packages sent by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.
Refund
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for ATBO. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.
Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: salg@atbo.dk
General information
ATBO
Sankt Jakobs Plads 6
2100 Copenhagen
CVR no.: 40231080
Telephone: 33 15 66 01
Email: salg@atbo.dk
Prices
At ATBO, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.
Payment
ATBO accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. Payment will not be debited from your account until the item is dispatched or order confirmations are sent. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.
Delivery
ATBO aims to ship orders received before 17:00 on the same day, orders are then sent the next working day.
We ship to all of Denmark. The shipping price depends on the product in question. Goods will be delivered to the delivery address specified in the order.
Your goods are sent with GLS, Hvejsel, LGT.
Goods are delivered every weekday. Your item will be delivered 3-5 business days after ordering.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. ATBO will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, send to:
ATBO
Sankt Jakobs Plads 6
2100 Copenhagen
Shipments are not accepted per cash on delivery.
Refund
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
There is a 14-day full right of return on goods bought and ordered in our webshop.
The period is counted from that day;
- Where you receive the order or receive the order confirmation of your order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot or last part when it comes to an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at salg@atbo.dk. In the message, you must make it clear that you wish to use your right of withdrawal. If you want to send the item back to us, you must fill in the attached return slip and send the item to:
ATBO
Sankt Jakobs Plads 6
2100 Copenhagen
You cannot regret it by simply refusing to receive the item without giving a clear notice of this at the same time.
Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
- Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
Return
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation.
You bear the risk for the item from the time of delivery of the item until we have received it back.
We do not receive packages sent by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.
Refund
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for ATBO. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.
Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: salg@atbo.dk